Engineering Ethos
As a leading maritime communications provider, our core focus is on creating and deploying technical solutions to meet a marine client’s requirements. Whether it’s a minor upgrade as part of a re-fit project, or a large scale new build which has to meet a client’s exacting needs, we pride ourselves in the high quality of work at every stage of the process; before, during and after.
Our continuous research, and the experience we’ve gained over more than a decade, ensures we only partner with leading brand names for above and below deck hardware, together with tried and tested airtime providers, thereby creating an optimised blend of performance and reliability to meet a client’s needs.
However, underpinning this process is a unique vision and belief that makes Axxess Marine different. It’s our engineering ethos: an approach that brings component parts together ensuring that the project is managed as an ecosystem, with hardware compatibility and quality of installation making the difference between an adequate functional system and a professionally optimised end result.
And, once complete, rigorously tested and signed off by all involved, the attention to detail continues. Our powerful Axxess Marine client portal not only empowers captains and crew to manage their services, it also logs all work completed including system diagrams and drawings, user guides and support options.
Axxess Marine hard at work
Remote assistance is also a fundamental part of what we do and, while clients are constantly on the move, we strive to ensure our support team is always available, either dockside in the Caribbean and Mediterranean, or via remote 24-7 support options available through each client’s secure portal account. Every request is dealt with swiftly and professionally, and we log our communications and any advice provided for clients to reference at all times on their own portal page.
And, while the newly installed solutions are running smoothly, delivering crew and guests the best possible on board internet experience, we don’t stop there. Our engineers are constantly updating their knowledge base with regular training, expanding their knowledge and achieving certification with major hardware providers, ensuring that latest information is used to deploy and support everything we do.
Finally, our unique AxxessCare warranty cover is designed to provide our clients with a premium service and support package which covers their on board communication systems, ensuring that their requirements are met and their costs controlled while delivering protection for devices and peace of mind for crew – at sea, in port, on demand.
